EXECUTIVE ROUNDTABLE

Unlocking the digital identity opportunity in customer experience

 

2 June 2021 | 2.30pm CEST | Hosted in our Online Boardrooms

This Connected Customer roundtable, held in association with ForgeRock, is an invitation-only online event that will bring together senior digital and customer experts within the Nordic and Benelux financial services, retail and utilities sector to explore the potential of digital identity as an enabler of frictionless, secure and cost-effective customer experiences in an online world.

View all speakers.

View the agenda.

The discussion.

Removing the barriers to customer acquisition: how can onboarding be made easier than ever?

How can smart digital identity management lead to more cost-effective customer operations?

How can transparency over data lead to improved customer trust and loyalty?

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Speakers.

Amos Kater

Head of ProductsCurrence

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Amos Kater, Currence | Connected Customer
Amos Kater

Head of Products

Currence

Johan Van Hove

Regional Vice President Northern EuropeForgeRock

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Johan Van Hove, ForgeRock | Connected Customer
Johan Van Hove

Regional Vice President Northern Europe

ForgeRock

Johan Van Hove has been 30 years in IT security working for companies such as Kredietbank, Platinum Technologies, Netscape Corporation, Sun Microsystems, RSA and now since more than 8 years at ForgeRock as is the Regional Vice President for the Northern European market.

The last 20 years his common theme has been IAM (Identity and Access Management) which he saw evolve to IRM (Identity Relationship Management) bringing new exciting opportunities & projects in the ever growing world of internet connected people and especially the massive world of connected things.

Agenda.

June 2 at 2.30pm CEST
90 minutes
  • Introduction to the roundtable

Johan Van Hove, Regional Vice President Northern Europe, ForgeRock

 

  • Frictionless, accessible and secure: what role does digital identity play in the customer journey?

Amos Kater, Head of Products, Currence

 

  • Roundtable discussion chaired by ForgeRock
    • Setting priorities straight: who should take ownership of digital identities within the organisation?
    • To what extent should digital identity be considered in the design of customer journeys?
    • Removing the barriers to customer acquisition: how can onboarding be made easier than ever?
    • Returning value back to the customer: how can digital identities be used to unlock new products and services?
    • How can smart digital identity management lead to more cost-effective customer operations?
    • A balancing act: maintaining security and compliance vs delivering convenience and accessibility
    • Exploring the power of partnerships and interoperability of customer identities
    • Respecting customer decisions over their personal data: how can this be furthered?
    • How can transparency over data lead to improved customer trust and loyalty?

 

 

  • Closing remarks

Request an invitation.

This roundtable discussion is designed for senior executives in digital, strategy, customer insight functions from leading consumer-focused organisations.

Fill in this short form if you meet the above criteria and would like to participant in the discussion on 2 June 2021. All invitation requests will be vetted and approved (or declined) by the organiser.

Sponsored by.

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ForgeRock® is the Digital Identity Management company transforming the way organizations build trust and securely interact with customers, employees, devices, and things. Organizations adopt the ForgeRock Identity Platform™ as their digital identity system of record to monetize customer relationships, address stringent regulations for privacy and consent (GDPR, HIPAA, FCC privacy, etc.), and leverage the internet of things. ForgeRock serves hundreds of brands, including Morningstar, Vodafone, GEICO, TomTom, and Pearson, as well as governments such as Norway, New Zealand, and Belgium, among many others. Headquartered in San Francisco, California, ForgeRock has offices in Austin, London, Bristol, Grenoble, Munich, Paris, Oslo, Singapore, Sydney and Vancouver, Washington. ForgeRock is privately held, backed by leading global venture capital firms Accel Partners, Foundation Capital, Meritech Capital and KKR.

forgerock.com