EXECUTIVE ROUNDTABLE

Digital identity: the enabler of next generation customer experiences

 

17 June 2021 | 3pm BST | Hosted in our Online Boardrooms

This Connected Customer roundtable, held in association with ForgeRock, is an invitation-only online event that will bring together senior digital and customer experts within the UK and Ireland financial services, retail and utilities sector to explore the potential of digital identity as an enabler of frictionless, secure and cost-effective customer experiences in an online world.

View all speakers.

View the agenda.

The discussion.

Removing the barriers to customer acquisition: how can onboarding be made easier than ever?

How can smart digital identity management lead to more cost-effective customer operations?

How can transparency over data lead to improved customer trust and loyalty?

 

 

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Speakers.

Dinesh Subhra

Senior Product Lead - SME MobileSantander

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Dinesh Subhra from Santander Picture
Dinesh Subhra

Senior Product Lead - SME Mobile

Santander

Nick Caley

Regional Vice President, United Kingdom & EireForgeRock

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Nick Caley, ForgeRock | Connected Customer
Nick Caley

Regional Vice President, United Kingdom & Eire

ForgeRock

Agenda.

June 17 at 3pm BST
90 minutes
  • Introduction to the roundtable

Nick Caley, Regional Vice President, United Kingdom & Eire, ForgeRock

 

  • Frictionless, accessible and secure: what role does digital identity play in the customer journey?

Dinesh Subhra, Senior Product Lead – SME Mobile, Santander Bank

 

  • Roundtable discussion chaired by ForgeRock

Nick Caley, Regional Vice President, United Kingdom & Eire, ForgeRock

    • Setting priorities straight: who should take ownership of digital identities within the organisation?
    • To what extent should digital identity be considered in the design of customer journeys?
    • Removing the barriers to customer acquisition: how can onboarding be made easier than ever?
    • Returning value back to the customer: how can digital identities be used to unlock new products and services?
    • How can smart digital identity management lead to more cost-effective customer operations?
    • A balancing act: maintaining security and compliance vs delivering convenience and accessibility
    • Exploring the power of partnerships and interoperability of customer identities
    • Respecting customer decisions over their personal data: how can this be furthered?
    • How can transparency over data lead to improved customer trust and loyalty?

 

 

  • Closing remarks

Request an invitation.

This roundtable discussion is designed for senior executives in digital, strategy, customer insight functions from leading consumer-focused organisations.

Fill in this short form if you meet the above criteria and would like to participant in the discussion on 17 June 2021. All invitation requests will be vetted and approved (or declined) by the organiser.

Sponsored by.

ForgeRock Logo

ForgeRock® is the Digital Identity Management company transforming the way organizations build trust and securely interact with customers, employees, devices, and things. Organizations adopt the ForgeRock Identity Platform™ as their digital identity system of record to monetize customer relationships, address stringent regulations for privacy and consent (GDPR, HIPAA, FCC privacy, etc.), and leverage the internet of things. ForgeRock serves hundreds of brands, including Morningstar, Vodafone, GEICO, TomTom, and Pearson, as well as governments such as Norway, New Zealand, and Belgium, among many others. Headquartered in San Francisco, California, ForgeRock has offices in Austin, London, Bristol, Grenoble, Munich, Paris, Oslo, Singapore, Sydney and Vancouver, Washington. ForgeRock is privately held, backed by leading global venture capital firms Accel Partners, Foundation Capital, Meritech Capital and KKR.

forgerock.com