Novel Coronavirus Update.
Connected Customer Summit has been postponed.
We recently made the difficult decision to postpone Connected Customer Summit, due to take place on 18 May. We reached this decision in response to the concerns over the increasing spread of Coronavirus (COVID-19).
We are now able to announce the new date for the conference. The event will take place on 21 September 2020, at the Business Design Centre in London.
Our primary focus continues to be creating opportunities for the CX industry to come together to learn, spark ideas, and critically, do business. We are looking forward to being able to do just that with the rescheduled Connected Customer Summit, which, with the extra time we will have to prepare, we hope will be stronger and more engaging than ever.
We’ve ripped up the rule book on what customer conferences should be. When Amazon revolutionised e-commerce, they were thinking about the next thirty years of business, not tomorrow’s problems – so why should you?
We’re not looking at today’s limitations and we’re not here to plaster the holes in your current CX; but show you how to reinvent your customer strategy to enact actual, fundamental change – not just for today, but for the next thirty years.
Find out how to get personalisation right as a new wave of data analytics opens new doors to customer insights
Learn how to create authentic and immersive interactions that will place your brand at the forefront of the experience economy
Capitalise on a world of connection through the power of platforms and ecosystems
Discover how brands can go beyond transactional relationships and make the most of how they are identified by customers
Chief Revenue Officer, Viber
Senior Director, Head of Marketing EMEA, Uber
Head of Omnichannel and Digital First, Three
Head of Product, Condé Nast
Group Personal Banking Director, Virgin Money UK
Group Head of Digital Marketing, Curzon Cinemas
- All Topics
Welcome address and chair’s opening remarks
A new age of connection emerges
The experience economy: exploring new paths to customer connection
A new era of personalisation
The rise of platforms and ecosystems: disrupting traditional models
Complimentary passes to Connected Customer Summit are only available to senior members of customer-facing companies and passes are awarded at the discretion of the event organiser whose decision is final.