Not for the predictable
21 September 2020 | Business Design Centre, London
Novel Coronavirus Update.
Connected Customer Summit has been postponed.
We recently made the difficult decision to postpone Connected Customer Summit, due to take place on 18 May. We reached this decision in response to the concerns over the increasing spread of Coronavirus (COVID-19).
We are now able to announce the new date for the conference. The event will take place on 21 September 2020, at the Business Design Centre in London.
Our primary focus continues to be creating opportunities for the CX industry to come together to learn, spark ideas, and critically, do business. We are looking forward to being able to do just that with the rescheduled Connected Customer Summit, which, with the extra time we will have to prepare, we hope will be stronger and more engaging than ever.
Contact discusses the latest in contact centre strategy and technology propelling customer service into the future.
Discover how to empower your agents in becoming ticket resolving magicians, uncover the impacts of AI, automation and data analytics on productivity and realise the transition towards a customer focused experience centre.
Make the most of your customer insights by unravelling the data centre hidden with the contact centre
Discover how to navigate the puzzling world of chatbot technology and how it will best impact contact centres
Seek the right balance between human and AI strategies and their implications on customer service
Find out how AI is transforming contact routing and suggesting next best actions for contact centre agents
Chief Revenue Officer, Viber
Senior Director, Head of Marketing EMEA, Uber
Head of Omnichannel and Digital First, Three
Head of CRM and Customer Contact, Belron
AI Technology Analyst, NatWest
Associate Director Business Technology, BGL Group
Worldwide Customer Service Strategy Leader, Microsoft
- All Topics
Welcome address and chair’s opening remarks
A new age of connection emerges
The artificially-intelligent contact centre
The data and analytics revolution: supercharging customer contact
Envisaging the contact centre of the future
Complimentary passes to Connected Customer Summit are only available to senior members of customer-facing companies and passes are awarded at the discretion of the event organiser whose decision is final.