Video Interview

Revolutionising the traditionally slow pace of change within UK rail

Exciting projects such as HS2 and the Elizabeth Line would suggest that the UK rail industry is ready, or at least actively preparing for, the future of mobility however Charlotte Warburton, Global Head of Rail at PA Consulting, argues that the industry is too constrained by the current evolutionary nature of infrastructure.

She argues that in order to put customers at the heart of business, stakeholders must broaden their thinking of rail to expand beyond the context of transport alone, and capitalise on the opportunities of AI to further personalise service. How best can the industry achieve these goals? Are we heading towards a mobility as a service revolution?

Charlotte Warburton PA Consulting

Charlotte Warburton

Global Head of Rail, PA Consulting

Charlotte is PA Consulting Group’s (PA) Global Head of Rail. Building her career around complex technology and infrastructure change within Transport, Travel and Logistics, her expertise ranges from strategic advice, to hands-on implementation. Recently she has been leading a series of complex change projects with Network Rail – including the Intelligent Infrastructure Programme and supporting the definition of the CP6 Research and Development Portfolio, and accelerating the completion of the Doha Metro in time for the World Cup. Passionate about finding opportunity from complexity, Charlotte focuses on ensuring strategically important, complex programmes happen, providing sustainable benefit to cities, countries and nations. Charlotte’s track record as a change agent reflects her firm’s unique position, at the intersection between strategy, technology and innovation. She looks forward to bringing her experience of future-focused transport transformation to bear, as the UK rail industry sets out on an ambitious and revolutionary journey.